Useful information in case of theft, robbery or loss of property
In the event of an emergency you may not be able to access this information online, so you may wish to consider making a note of what follows.
You may get through to people who cannot understand English very well. Unless you are fluent in Turkish we strongly advise you to have the contact details of a local Turkish friend or acquaintance who would be your first port of call in an emergency.
If you are visiting Kalkan as part of a package holiday you should have emergency contact details for your holiday representative.
We recommend putting important numbers in your mobile phone and also having a separate written note of them just in case your mobile is lost or stolen. Please note that the number below can be dialled from all mobiles or land lines.
The number you need to call - 112
In Antalya province, (which of course includes Kaş and Kalkan), since 2009, the 112 number has been used as a central switchboard, for all emergency services. This works just like the 999 service in the UK. However, you can save time by calling the Jandarma direct on 0242 844 3005.
Just in case you are elsewhere in Turkey, here are the numbers you need.
Police (Polis) Phone 155
Found in urban areas – the closest to Kalkan can be found in Kaş. They wear a blue uniform. There are separate traffic police officers (trafık polis), who deal with all motoring incidents. You should call the Jandarma rather than the Police for incidents such as assaults, theft, break-ins etc. If you do call 155 whilst in Kalkan you will reach Kaş police HQ. Ask to speak to someone who speaks English.
Conscripted Gendarmerie (Jandarma) Phone 156
Found in more rural areas including Kalkan, their focus is on keeping the peace and more minor matters. When you dial 156 in Kalkan you should eventually get through to the local Jandarma office on Kaş Road, possibly via Antalya and Kaş.
Tips on calling the Kalkan Jandarma directly in the event of a break in
To go directly through to the Kalkan Jandarma you should call 0242 844 3005.
Don't assume they will know where your villa is. Simply telling them you are at Villa Dunroamin (or whatever) won't help. Also, unless you are in the centre of town it is unlikely that they will know your street name. The Jandarma officers are not local, and even local people don't know all the street names in Kalkan!
It is advisable to think before the event and have some directions written out in case of emergency, using local landmarks to help them find you. You may think this over the top, but if you are in the middle of a stressful situation you may not be able to communicate precise directions without having such written details to hand.
Many burglaries happen at night. If you wake to find someone breaking in, the advice is to make lots of noise and turn on the lights. It is not advisable to confront anyone. Switching all the lights on will help the Jandarma see you from a distance and guide them to your property.
Register your contact details with the Jandarma
In June 2010, the Jandarma launched a local initiative to help improve their response times for certain emergency situations. By providing them with details about you and your property, they can provide you with an Emergency ID number, which you can quote in an emergency situation. This way, they should be able to find you much quicker.
You can read all about this scheme in the following KTLN local news article: Emergency ID Number Scheme.
In an emergency situation you may require legal assistance. We provide below the contact details for three Kalkan lawyers, all of whom speak Englısh.
- Alpaslan Gunal: Office 0242 844 2977. His mobile number (in an emergency only): 0505 234 3878
- Kader Güneş: Office 0242 844 1136. Her mobile number (in an emergency only): 0533 546 9664
- Özlem Akören: Office 0242 844 2266. Her mobile number (in an emergency only): 0507 356 6761
Loss or theft of important documents / items
Firstly, a few tips.
- If you are travelling with others you may wish to consider splitting important / valuable items between you so that if some things are lost or stolen, all is not lost. For example, split cash and bank cards rather than keeping them together.
- Take copies of important documents such as passports or insurance policies and keep them separate from the originals.
- Apparently you are more likely to be a target right at the start of your holiday, when you may have all your spending cash. You may be tired after a long journey and not bother securing all your valuables straight away.
- Keep a note of emergency telephone numbers in your mobile, and also in a written note in case your mobile is lost or stolen. In additon to the general numbers in this article, you should have a note of family and friends to be contacted, plus the phone numbers for banks in case your plastic cards are stolen.
- There are some companies, such as Sentinel Card Protection, who will keep a note of all your plastic cards, and in the event of loss or theft, one call to them is all that is required. They will phone the card issuers and put a stop on your cards.
- If you have your mobile phone stolen, as long as you have the unique IMEI number (International Mobile Equipment Identity), you can block the phone so that nobody else can use it. The 15 digit IMEI number is usually inside the phone under the battery. With many phones you can find the number by typing *#06# into your mobile. You need to call your service provider to ask for your phone to be blocked. Tip - write this number down - don't keep it only in your mobile!!!
- If you are coming to Kalkan on holiday, think about taking out travel insurance.
- Please refer to our article on home security in the Knowledge Bank/Property section.
Emergency Funds Transfer
If you have had your money and credit cards lost or stolen, you may need to get your hands on some money urgently. See our article on transferring money in the Knowledge Bank/Finance section to see how you can do this via Deniz Bank and Western Union. Click here to go straight to the article: Urgent Transfer
Losing your passport
To see the official advice from the Foreign & Commonwealth Office (FCO) on what to do, click here.
The closest office that can help you in an emergency is the British Honorary Consulate in Fethiye. However, please note that they do not deal with routine passport renewals. For details of how to renew your passport, click on this link: Passport renewal.
The address for the BHC in Fethiye is:
Likya İş Merkezi
Kat: 2 No: 202
Phone: (0252) 614 6302
Fax: (0252) 614 8394
It is advisable to keep a separate note of your flight details and a contact number for the carrier in case your flight tickets are lost, stolen or damaged.
Useful words and phrases
Hello. I have a problem. = Merhaba. Problemim var.
Help! = Imdat!
Can you help me? = Yardım edebilir misiniz?
Police! = Polis!
Police station = Karakol.
I have lost my wallet. = Cüzdanımı kaybettim.
I have lost my passport = Pasaportumu kaybettim.
I have been robbed. = Beni soydular.
I have been assaulted. = Ben saldırdıya uğradım.
My wallet has been stolen. = Cüzdanım çalındı.
My passport has been stolen. = Pasaportum çalındı.
My things have been stolen. = Eşyalarım çalındı.
My car has been stolen. = Arabam çalındı.
My scooter has been stolen. = Skutırım çalındı.