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|Problem helpline for foreigners - Alo 179|
|Friday, 03 December 2010|
However, what do you do if you are unlucky enough to get bad service?
The answer, in some circumstances, could be to call 179, and speak to the Antalya Tourism Call & Information Centre.
Sort things out locally if you can
If that doesn't work, you can consider approaching the Zabita (uniformed officers working for the Belediye), or even the Jandarma.
But if you genuinely can't find a way of resolving things locally, you may wish to use this helpful, free phone service.
Alo 179 trialled in Muğla region
KTLN readers may like to read this good news story from Fethiye Times, about a lady who paid well over the odds for a gem stone, and after raising the issue with Alo 179, secured a full refund. Click here to read the FT article
This service has now been extended to Antalya region. If you are in Kalkan, all you have to do is call 179, and you will get through to a call centre in Antalya, where operators speak your language - English, (plus German and Russian).
What kind of things can you call about?
Perhaps you have evidence that as a foreigner or tourist you have paid a different price than a local would pay. This should not happen.In short, any activity that will do harm to the Turkish tourism industry, is within their sights. You can call them with a variety of complaints, and ask for advice or general information on how to resolve your problem. In some circumstances they may take up your case, and help you to achieve a good outcome.
Out of the main tourist season, the phone line is manned Monday to Friday, between 8am and 5pm, but in the main season the number is manned 24 x 7.
|Last Updated on Thursday, 21 November 2013|